![]() It is a shame that there is no system that purely sets the standard based on the functions and individual qualities of interchangeable lenses. However, at SIGMA, we believe it is the lenses that are the key device to creating photographic expression. In other words, you can’t use lenses freely if the camera system is not compatible. Nevertheless, the process offers limited choices as the lenses is dependent on the specification of the different camera systems. The lens choice is based on the creation desired. Allowing photographers the ability to change lenses freely and have the flexibility of photographic expression. Interchangeable lens camera systems appear to be the preferred choice of photographers because they offer more options. These elements have become a unique character of the lens and define your loyalty and preference. It produces the quality of images that you desire and provides the handling comfort you appreciate. There may be one lens in your kit which you favour and choose to use above all others because it is the lens that is capable to capture a variety of photographic scenes. This allows photographers the further flexibility of changing their camera body systems and is likely to evolve the lens manufacturing industry to a higher level of service expectation. With this service, any of the Global Vision Lenses can be converted to a different mount system. The company’s desires and know-how have crystalized further by creating a new unique paid service with the introduction of the “Mount Conversion Service”*. SIGMA introduced a revolutionary way of re-thinking lenses with the introduction of the Global Vision product line and as an experienced lens manufacturer has proven again the capability of creating a diverse range of interchangeable lenses. 6555 likes, 94 comments - SIGMA America (sigmaphoto) on Instagram: In this video, a technician from the SIGMA America service department completely. The hope of the new product line of SIGMA’s Global Vision lenses is to provide a system that is genuinely photographer-centered and designed to build a long lasting relationship with the user. ![]() Thank you for the great customer service, treating customers with respect, and for making great lenses.We believe that a lens is the most important resource for photographers and the key device needed in creating the individual photographic expression. Sigma, this is customer service done right. I don’t think I have ever seen a repair at Nikon take less than 10 days. When I drop something off for repair at Nikon, even with priority Nikon Professional Services repairs, I am waiting a week or more just to find out what the problem is. Nikon, I’m talking to you now… you could learn a thing or two about customer service from Sigma. I was very impressed with how I was treated and how my repair was handled. The tech thanked me for coming in and handed me a receipt and my lens. I hadn’t known about shutting off the OS system when putting the lens away but I will be sure to do so going forward. He suggested that I shut off the OS system when the lens is not in use to help prevent damage to OS the system. Not only that, but he had cleaned the lens for me as well! He also told me he had replaced the contacts as they had some slight wear. The optical stabilization (OS) control had failed and he had replaced it. He showed me what had failed on the lens. When the tech returned again he sat down with me. Better to pay for the repair then lose a job. He offered me a cup of coffee and told me the repair would take about fifteen minutes.Īt this point I fully expected to have to pay for this repair since I didn’t have the warranty card. He then told me he would fix it for me right now. ![]() He asked if I had my warranty card and I told him I had not thought to bring it. When he returned he said he knew what the problem was. ![]() ![]() I explained the problem and he told me he would test the lens and be right back. After a minute or two a tech came out and sat down with me. She handed me a form and said she would get a technician to help me. When I arrived at Sigma I was met at the door by a women who greeted me with a smile and asked if I had a repair. My previous repair had taken only 24 hours for Sigma to complete, but I was fully prepared to leave the lens for a week or more. I hopped in my car and took a short ride over to Sigma USA’s headquarters. Since this is my primary concert and hockey lens I was concerned that it would impact my upcoming shoots while it was at Sigma for repair. Recently, my trusty Sigma 70-200 mm f 2.8 DG HSM lens failed during a photo shoot. When I need to have a camera or lens repaired I need only take a short drive to drop off an item for repair. Close proximity to New York City is one, but another is easy access to the headquarters of almost every major camera and lens manufacturer operating in the USA. Living on Long Island has it’s advantages for a photographer. ![]()
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